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FAQ & Wholesale Policies

1. Sourcing, Orders & MOQ

What is your Minimum Order Quantity (MOQ)?

Our general minimum order limit is **US$500** for mobile phone spare parts, screen panels, and accessories. Regular long-term clients typically place monthly orders between US$5,000 and US$20,000 to optimize their logistics costs.

Can I purchase mixed items to meet the $500 MOQ?

Yes, absolutely. You can mix any quantities of LCD displays, zero-cycle batteries, back glass pieces, cameras, flex charging assemblies, and accessories to reach the minimum order limit.

2. Warranty & Return Policies

How long is your warranty period and what does it cover?

We provide a **one-year (365 days) warranty** on all replacement spare parts from the date of purchase. The warranty covers dead display lines, touch controller issues, sleep/wake malfunctions, and cell issues. Physical damages such as drops, screen cracks, or water exposure are excluded.

What is the step-by-step RMA return process?

1. Document the issue by taking photos/videos of the defect.
2. Contact your ZOma account manager via email or WhatsApp.
3. If troubleshooting fails, we issue an RMA return number and address guidelines.
4. Ship the defective parts back. Once tested, we provide repairs, replacements, or account balance credits. ZOma covers all return/replacement shipping costs for verified structural defects.

3. Logistics & Delivery Details

From where are the packages dispatched?

All wholesale shipments originate from our warehouse in **Hong Kong**. We choose the best packing standard based on customs clearance guidelines for battery shipping and screen replacement parts.

What shipping carrier methods and transit times do you use?

We dispatch packages using premium carriers like **DHL, FedEx, and UPS** to ensure quick delivery and automated tracking. The delivery timeframe typically takes **3 to 5 business days** depending on the destination region.

4. Payments & Financial Policies

What payment methods are supported?

We accept bank Wire Transfer (T/T), Western Union, and USDT (Terc-20) for standard wholesale invoices. Regular long-term partners with a stable credit history can activate credit card limits through our processing gateways.